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Routing Overview

Routing decides what Jardine should handle and what a human should handle. Clear routing is one of the biggest drivers of trust in production.

What Routing Controls

  1. AI-handled vs human-handled paths.
  2. Escalation destinations.
  3. Default behavior for unclear cases.

Good First Setup

  1. Keep tags small and clear.
  2. Create one strong rule for sensitive cases.
  3. Add one default fallback rule for everything else.

How To Know Routing Is Healthy

  1. Team members can explain active rules quickly.
  2. Sensitive cases consistently escalate.
  3. Routine cases are not over-escalated.

If Something Is Off

Too many escalations

Tags or rule conditions may be too broad.

Sensitive cases are not escalating

Check tag mapping and rule priority.

Outcomes seem random

Look for overlapping rules and simplify.

Next Step

Continue with Tags and Rules.