Knowledge Library

Knowledge quality is the foundation of good Jardine responses. If this layer is weak, every other layer becomes harder to trust.

What To Include

Start with:

1. Product FAQs.
2. Account and access guidance.
3. Billing and plan policy.
4. Clear escalation boundaries.

Setup Steps

1. Create focused collections.
2. Upload trusted docs first.
3. Wait until documents are active.
4. Remove duplicates and stale files.
5. Run checks in Tools Playground.

Writing Style That Works

1. Be direct.
2. Use clear conditions and outcomes.
3. Avoid internal shorthand.
4. State when a case should escalate.

If Something Is Off

Answers are vague

Docs may be too broad or too generic.

Answers conflict

There are likely overlapping policies.

Recent changes do not show up

Re-ingest updated docs and archive old copies.

Ongoing Maintenance

Weekly:

1. Review repeated misses.
2. Update source docs.
3. Re-ingest updates.
4. Re-test important scenarios.

Next Step

Continue with Knowledge Analysis.