Knowledge Analysis

Playground checks tell you if things work now. Knowledge Analysis tells you whether quality is staying healthy over time.

Use Knowledge Analysis to catch drift early.

What To Watch

1. Overall trend direction.
2. Collections that repeatedly underperform.
3. Repeated recommendations.

Review Routine

1. Check trend health.
2. Drill into weak collections.
3. Group issues by root cause.
4. Compare with real conversations.

If Something Is Off

Scores dropped after updates

Recent content may have introduced ambiguity.

Analysis looks fine but live quality dropped

Check routing rules and scenario coverage.

Same collection keeps failing

Review ownership and stale content.

Cadence

1. Weekly quick review.
2. Monthly deeper cleanup.

Loop:

1. Update Knowledge Library.
2. Re-test in Tools Playground.
3. Monitor trend in analysis.

Next Step

Continue with Daily Operations.