Welcome to Jardine

Jardine helps your support team handle customer conversations with more consistency and less manual back-and-forth. You connect your channels, provide trusted support material, define escalation rules, and Jardine helps with the rest.

By the end of this documentation, you should know:

1. How to connect your channels.
2. How to teach Jardine your product and support policies.
3. How to decide what Jardine handles vs what humans handle.
4. How to run daily operations after launch.

What You Can Do With Jardine

1. Receive tickets from Intercom, Zendesk, and shared inbox email.
2. Ground replies in your product docs, support policies, and live account data (when needed).
3. Escalate sensitive cases to the right people.
4. Run internal follow-up from Slack or Discord.
5. Track open and overdue work in one operations view.
6. Ask Jardine questions and run operational actions in chat.

A Good First Launch Path

1. Start with Quick Start to get one channel live.
2. Move to Setup Guide to tighten quality and roll out safely.
3. Read Core Concepts so your team understands why Jardine replies or escalates.

Next Step

Go to Quick Start.