Knowledge-grounded replies
Answer customers using approved docs, policies, and product guidance.
Simplify cross-team coordination and customer support handling with calm workflows, smart routing, and predictable outcomes.
Control tower
Live queueQueue lanes
Billing
Access
Refund
Security
Policy shield
Risk signal in Access
Guardrails triggered specialist review.
Live metrics
24
Open
68%
AI resolve
97%
SLA met
Resolution paths
Auto-resolve
62%
Review
24%
Handoff
14%
Trusted by fast-growing companies around the world
Coordinate specialists, reduce response latency, and keep every customer conversation connected to context.
Escalation workflow
Live routingIncoming
28
Needs human
6
Resolved
22
Route technical, billing, and access issues to the right specialist instantly while preserving thread context.
Handle high-risk support issues with confidence thresholds, structured handoffs, and clear ownership.
Enterprise
Billing Escalation
Priority support issue routed with policy-safe context.
Confidence: 96%
Owner: Tier 2 Queue
Handoff checklist
Confirm policy match
Attach account timeline
Assign specialist owner
Reply in-channel and close
Branded response
Tone guard enabledAcme Premium Support
Resolution sent
Customer received a policy-aligned response with full billing context in under two minutes.
Brand voice
Matched
Policy risk
Low
Owner
Assigned
Deliver responses that stay consistent with your brand tone, support policy, and team quality standards.
Clear capabilities for automating repetitive support work while keeping humans in control of edge cases.
Knowledge-grounded replies
Answer customers using approved docs, policies, and product guidance.
Confidence-based escalation
Auto-resolve safe issues and escalate sensitive cases to human operators.
Shared conversation context
Keep full thread history intact across every handoff and support channel.
Channel coverage
Run one support flow across Intercom, Zendesk, email, and Slack.
Quality analytics
Track response quality, SLA performance, and operator workload trends.
Policy guardrails
Enforce policy checks before sending sensitive billing or account actions.
Deploy AI support into channels your team already uses, including Intercom, Zendesk, email, Slack, and webhook workflows.
Intercom
Zendesk
Slack
Discord
Webhook
API
Knowledge
Answers for teams evaluating Jardine for modern support operations.
Jardine automates repetitive support conversations, grounds responses in your knowledge, and routes edge cases to human agents with full context.