Jardine is an AI teammate for support teams. It handles repetitive conversations, grounds replies in your knowledge, and escalates sensitive cases to humans with context attached.
Support Agent OSBuilt for the way
Built for the way
support actually works.
One operating model for channel intake, grounded replies, explicit escalation, and clear AI-human ownership.
Trusted by fast-growing companies around the world
Waitlist LLCYGY Limitededit.studionew.websiteWaitlist LLCYGY Limitededit.studionew.website
How it worksQuality stays high.
Quality stays high.
Even when volume doesn't.
Routine answers go out fast. Risky tickets land with the right human. Tone and policy stay consistent.
01
Handle the repetitive conversations.
Offload repeated support questions while keeping response quality grounded in your product and policy guidance.
02
Escalate with tags, destinations, and rules.
Define clear boundaries for sensitive scenarios so escalations reach the right team with complete context.
03
Ground replies in knowledge and runtime data.
Combine knowledge library accuracy with account-aware context so replies stay useful, precise, and consistent.
Additional featuresPrecision controls,
Precision controls,
built in.
Automate the routine. Review what matters. Keep the high-impact decisions in human hands.
01
Slack + Discord teammate chat
Mention Jardine in Slack or Discord and collaborate with it like a support teammate: ask questions, fetch context, and decide next steps together.
02
Configurable auto-escalation follow-ups
Jardine tracks escalated tickets, sends reminders, and follows up automatically with configurable timing, owners, and rules.
03
Operations chat for support teams
Use Chat with Jardine to review conversations, ask for context, and guide next actions without leaving the workspace.
04
Tags, destinations, and rules
Set clear routing policy with explicit ownership: what AI handles, what escalates, and where escalations should land.
05
Draft first, then auto-send
Roll out safely with separate controls for generating AI replies and actually sending them to customers.
06
Knowledge library + validation
Ground responses in your docs, then validate behavior with realistic scenarios before broad rollout.
07
Runtime account context
Connect Stripe or your data sources so account-specific replies and escalations are based on live customer state.
08
Clear AI and human ownership
Every conversation keeps visible ownership and handoff history so teams can move fast without losing accountability.
IntegrationsPlugs into the tools
Plugs into the tools
you already run.
Intercom, Zendesk, email, Slack, Stripe, and your customer database — Postgres, Supabase, or MongoDB. No re-platforming.
Our agents stopped repeating the same five answers all day. The ones we see now actually need a human.
MF
Micah Friedland
CEO & Founder, YGY Limited
FAQ
Questions, answered.
Everything teams ask before rolling Jardine into production.
Get startedReady to ship a
Ready to ship a
better support team?
Connect your channels in minutes. Try it free for 14 days.